Frequently Asked Questions

Everything you need to know about our gourmet Australian treats.

Where does Serendipity Australia ship to?

We currently offer nationwide shipping across Australia. For international inquiries, please contact our support team to discuss specific customs regulations for food exports.

How do you ensure the freshness of food items during transit?

All perishable goods are packed in temperature-controlled, insulated packaging with gel ice packs to ensure they arrive at your doorstep in peak condition.

What is your return policy for food products?

Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please reach out within 48 hours for a full refund or replacement.

Are your products suitable for specific dietary requirements?

We offer a wide range of gluten-free, vegan, and nut-free options. Please refer to the specific ingredient list and allergen warnings provided on each product page.

How can I track my order?

Once your order is dispatched, you will receive an email containing a tracking number and a link to our courier's live tracking portal.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services like Afterpay for all Australian residents.